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No internet connection (ixelles)
Hello, it seems that there is no internet connection in Ixelles, the modem shows that it has wifi but i cannot connect to the internet. Can you please let me know if there is an internet outage in the neighbourhood? Thank you
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Ma connexion Internet
Well I live in Ixelles and now wondering if they blackout in ixelles as well. No response from voo support yet.
Panne à 1050 Ixelles
Hello, I don’t have any internet connection today since afternoon and did not get any response on calling to customer support. Can anybody here help me resolve this issue.
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Solution acceptée
Impossible d'accéder à mon serveur Ubuntu de l'extérieur de mon réseau privé
Bonjour, J'ai installé un serveur ubuntu chez moi. Je peux y accéder via un ordi de mon réseau privé mais pas via internet. J'ai ouvert les ports du firewall sur ma machine Ubuntu (notamment le port 22 pour ssh). J'ai configuré le mapping des ports dans le modem VOO via l'url : http://192.168.0.1/R
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Ma connexion Internet
@Sif1976 Ne tombez pas dans le panneau , cette personne est un arnaqueur comme on en a déjà vu bien d’autres sur le forum voo. faire du démarchage, tenter de profiter de la situation ou encore vous soutirer de l’argent et donc c’
Raccordement à VOO télédistribution
Je lis ceci sur le règlement chez VOO: « Si vous vous abonnez aux services VOO, certains frais vous seront facturés. Il s’agit des frais d’installation qui s’élèvent à 60€ et des frais d’activation pour un montant de 50€. » j’ai appelé pour me brancher chez VOO le technicien me fait un devis de
Question
Hello, This category has been deleted because we felt it would be better to simply post your questions / issues in the right categories instead of an all-in-one "other languages" category. You're welcome to post in english in all the categories now
where is the International section gone?
This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(
Question
Hi there - Would it be possible to be assigned a public IP in order to make use of some home automation tools? Currently WAN address is in the range 10.xxx where as my public IP is 149.xxxThanks in advance for the help!
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
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No internet in Uccle?
All day there is no internet, we are working from home and are using data. Any solution?
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Ma connexion Internet
Solution acceptée
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
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Mes chaînes TV
@Kevin P Thanks for checking. Voo technicians have already visited a couple of times. Last time was because of an unstable connection which was fixed somewhere in the local infrastructure. Do Voo have other clients nearby ? How strong are their signa
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
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Solution acceptée
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...I'm thinking on changing the provider because this is really bad service.
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Ma connexion Internet
Hello, I am trying to contact my voo customer service in English language but struggling as all the information are in french
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
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Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
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Ma connexion Internet
Solution acceptée
Ixelles İnternet connection
Hey, Any idea on why the internet connection is shit in Ixelles?
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Ma connexion Internet
Hello, I'll need your customer number to be able to check your internet connection. You should add it in your profile, then add a comment in this topic.
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
@leiblsa Be careful that in bridge mode you can only connect ONE device to the modem on ethernet port 1 in this case a personal WiFi router configured in dhcp mode and all your devices will have to connect to this router and no longer to the voo mod
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
Question
SUDINFO premium
Ik zie in mijn factuur dat Sudinfo premium is inbegrepen in het abonnement. Ik vind de optie om dit te activeren niet terug in myVOO. Enig idee hoe ik dit kan activeren ? Het artikel op VOOassistance helpt niets. Dank U
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Mon abonnement VOO
Same problem here in 1150 WSP. Would be good if someone from VOO could reply here in this forum instead of all clients calling them and blocking their help desk...
Plus de connexion internet
Bonjour, je n'ai plus de connexion internet et le no d assistance semble saturé. Y a t il une possibilité d avoir un support pour établir la connexion?
Problème
@slosapio One number was incorrect in the references you had indicated in your profile. It is now in order. On the other hand, your decoder does not seem to have been provisioned since installation. I have just created a request to the Technical Se
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
I can't send you a document indicating that the cancellation was done in September because it was done in October. But I asked for the correction of the October invoice. You can therefore refuse the payment in zoomit :)
Marie_S
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Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
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